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Wednesday, May 29, 2013

Cruise Industry Bill of Rights for Passengers

The Cruise Lines International Association announced a passenger bill of rights before the holiday weekend, and days before a Royal Caribbean ship caught on fire and had to fly 2,200 passengers home on Tuesday from the Bahamas where the Grandeur of the Seas ship was stranded and couldn't make the journey back to Baltimore.

The bill of rights - given by an association which includes Carnival, Royal Caribbean, Norwegian and Holland America, among others - comes in the wake of multiple issues, mainly on Carnival cruises.



According to USA Today, the Bill of Rights pledges the following:
  1. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master's concern for passenger safety and security and customs and immigration requirements of the port.
  2. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
  3. The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore-side medical care becomes available.
  4. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
  5. The right to a ship crew that is properly trained in emergency and evacuation procedures.
  6. The right to an emergency power source in the case of a main generator failure.
  7. The right to transportation to the ship's scheduled port of disembarkation or the passenger's home city in the event a cruise is terminated early due to mechanical failures.
  8. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
  9. The right to have included on each cruise line's website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
  10. The right to have this Cruise Line Passenger Bill of Rights published on each line's website.
  11. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
  12. The right to have included on each cruise line's website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
  13. The right to have this Cruise Line Passenger Bill of Rights published on each line's website.

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